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Safety Tips

Digital Security

​​Your ID certificate is a highly important document. Therefore, do not store scanned copy of your ID certificate on your computer. Make sure you regularly follow up use and security information about the product you use. Avoid keeping your debit card PIN and internet banking PIN on your card, in your wallet or in your bag or saving it on your mobile phone.​

​Interactive Banking PIN, Turkish ID Number, Bankamatik and credit card details, card PIN, mobile approval code sent by SMS and one-time passwords are your personal information. For security purposes, you must avoid sharing such information with third parties including our Bank's personnel.​

​Make sure you use licensed operating system and programs, and regularly update your operating system and software. 

Make sure you use security shields such as anti-virus, anti-spyware and personal firewall. 

Avoid doing banking transactions on shared computers like in internet cafe, etc.​

​Banks do not ask for your personal information or PINs via e-mails. If your passwords are asked orally, in writing or via IVR, never provide information in such cases and call our Telephone Branch at 0 850 724 0 724.​

Do not agree to take help from people who give you their phone numbers to help you.

​Do not choose your PIN which includes such as special days and dates, phone numbers, birthday or foundation year of your favorite team which are easy to figure out.​

​​To use our website, simply enter www.isbank.com.tr on address bar of your browser, instead of clicking on any link. Our Internet Branch uses "https" protocol and also "EV SSL (Green Address Bar).​

​Wireless methods such as Wi-Fi, Bluetooth, Infrared may lead to the risk of unauthorized access to mobile phones. Therefore, avoid using wireless networks whose security is unknown to you.​

Avoid accepting files transferred through Bluetooth, the source and security of which is unknown to you; keep such applications off when you do not need. 


​Malicious software can steal information on your cell phone, search something without user's knowledge or send SMS. For protection from such software;

Download mobile apps from secure app stores

Do not open e-mails and attachments received from persons you do not know

Support protection by using anti-virus software

​​If your card is stolen, lost or stuck in an Bankamatik, with your phone or another secure phone, call our Telephone Branch at   0 850 724 0 724 when you are still at Bankamatik, and request to deactivate your card. Do not use phones of people you do not know.​​

Credit Card Security

​​Make sure your card PIN does not include numbers like date of birth, phone number etc. which is easy to guess. If your current PIN is easy to guess, we recommend you to change your PIN from the nearest Bankamatik.​

​Do not give your card number, expiration date and security code to third parties other than merchants where you will make shopping. 


Do not disclose your credit card information to anybody including İşbank's personnel and do not write it to anywhere. Our Bank will never ask you to give your PIN.​


​​Never let others to use your credit card. Check whether you have taken your credit card back before you leave the merchant where you shopped.

Do not leave your credit card unattended where others can read the information on the card.

Make sure your credit card is with you by frequently checking your wallet or bag where you keep your credit card.

​Keep sales slips relating to your expenditure until you see the relevant expenditure on your account statement. After you check your account statement, you can destroy the copies of sales slips.​

Make sure you securely keep the documents such as account statement, sales slip which includes information about your credit card.


​If your card gets stuck in a Bankamatik, do not re-enter your PIN. Apply to our nearest branch or call our Telephone Branch at 0 850 724 0 724 to inform and deactivate your card if necessary. 


Do not agree to get help from strangers when doing transactions on Bankamatiks. If you face any problem, call our Telephone Branch at 0 850 724 0 724. In order to get quick service from our Telephone Banking, first enter 2, then your customer number and customer PIN.

​​Once you notice that your card is stolen or lost, promptly call our Telephone Branch at 0 850 724 0 724 to deactivate your card. Thus, you can prevent people who have your card to use the card. Then apply to police department to create the theft report.​

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