PERSONAL
BANKING
COMMERCIAL
BANKING
ABOUT
US
PERSONAL BANKING
Internet Branch
​You can carry out various banking transactions that take important place in your everyday lives by accessing your Current TL and FX, time deposit and investment accounts 24 hours a day, 7 days a week through Instant Banking features such as Internet Branch, Telephone Branch and Bankamatiks without going to your branch.​
​Via our non-branch service channels, Internet Branch, Telephone Branch, Bankamatik, Call Center, İşCep and İşWap, you can carry out all of your transactions except for foreign commerce transactions.


In case of any question about the transactions, you can contact our Call Center by dialing 0 850 724 0 724 and pressing *.


If you want to carry on most of your transactions on our Internet Branch with the help of our customer representatives, all you have to do is dialing 2 and after than your 9-digit Customer number and 6 digit customer pin and press 0.


If you are having trouble in using non-branch service channels, you can receive help from our customer representatives by just pressing 5.9.6.1, even without entering your customer number and PIN.
​It is enough to apply personally to an İşbank branch you desire with your identity card, signing Banking Services Contract. In accordance with your application, your branch will determine your customer number that you will use in your all Instant Banking transactions.


If you have a current TL account or credit card in İşbank, you can learn your customer number from your branch or our customer representative by calling 0 850 724 0 724. Your customer number is also written on your debit card. If you have an old version debit card which does not carry your customer number, you can apply to your branch or to us by calling 0 850 724 0 724.


After learning your customer number, the only thing you have to do is to call our Telephone Branch from 0 850 724 0 724 and press 9.3. In this case, you will be contacted to our Customer Representative and you may designate your 6-digit PIN if you answer security questions correctly and completely.


Please pay attention that your customer PIN does not begin with 0, does not include your birthday, consecutive numbers or repetition of the same numbers.
​Most of the transactions via our Instant Banking channels are free of charge, Commissions and fees of  the transactions that can be done through Instant Banking channels are listed below.
 
Commission, Fee and Tariff of Fares (*)​:

 
Call Center (BSMV –Bank- Insurance Turnover Tax Included)
Money TransferMoney Transfer to Account: 7 TL.​

EFTBetween branches of our bank;   

To Account: 7 TL

FX Transfer to Domestic/Abroad BanksForeign Currency Transfer to Domestic or Abroad Banks: 0.5% (one-half of one percent) no less than 15 USD,


Payment of Abroad Foreign Currency Transfer 


Provided that the beneficiary party transfers within the first 15 days via Instant Banking, the transfer is confirmed in our system. A 0.5 (one-half of one percent) commission, not less than 32 TL and not more than 900 TL, will be charged. No commission is charged for transferring this currency into TL accounts. ​

Tender
3,15 TL for an offer and 6.3 TL for a Non-Competitive Offer (ROT) are charged as transaction fees
 
0.1% ( one-tenth of one percent) of the nominal amount of the TL-paid asset is charged in offers up to 100.000TL in case the auction demands are realized;   


0.05% (five-hundredths of one percent) of the nominal amount of the asset is charged for offers of which the nominal amount is between 100.100 TL and 500.000 TL,   


0,1% (one-tenth of one percent) of the nominal amount of the asset is charged in offers of which the nominal amount is up to €/$100.000 for foreign currency assets,    


0.05% (five-hundredths of one percent) of the nominal amount of the asset is charged in offers of which the nominal amount is between €/$101.000 and 400.000. ​

Equities
0.04% ( four-hundredths of one percent)- 0.08% (eight-hundredths of one percent), not less than 2 TL, for stock exchange transactions​


Repo Cancellation
Unless the rate is not changed within the day, daily repo can be canceled until 12.30 p.m. and 4-day or longer termed repos can be cancelled until 14:00 p.m. without being charged any commission.   


If the rate is changed or repo is canceled before its’ term; a repo cancellation commission 0.04 (four-hundredths of one percent) over the repo amount is charged and 5% (one-half of one percent) Banking and Insurance Transactions Tax is deducted over the commission. ​

Abstract of Account-Statement
For sending a statement-abstract of account to fax, a fee of 0.5 TL is charged for sending it to a fax number in Istanbul, Izmir, and Ankara; a fee of 0.7 TL is charged for sending it to a fax number in other cities.​



Internet Branch (BSMV – Bank-Insurance Turnover Tax Included)

 Money Transfer
 
0,75TL***​
Transfer to Mobile
1 TL
EFT2, 5 TL

For future dated transfer order for once only: 2,5 TL

Regular order: 2, 5 TL for once only after executing the first EFT transaction.​

FX Transfer to Domestic/Abroad Banks
Free of charge
 
Inter branches of our bank: Transfer to Account and Name: Free of charge


Foreign Currency Transfer To Domestic or Abroad Banks: 0.2% (one-fifth of one percent), not less than $10 


Provided that beneficiary party transfers within the first 15 days as of foreign currency transfer via Instant Banking is confirmed in our system, 0, 5% (one-half of one percent) commission, not less than 32 TL and not more than 900 TL will be charged. No commission is charged for transferring this currency into TL accounts. ​
Tender1,575 TL for offer and 3.15 TL for Non-Competitive Offer (ROT) transaction fees are charged. 


Commissions for TL payable assets as following; 


0.1% ( one-tenth of one percent) of the nominal amount of the asset is charged in offers of which the nominal amount is up to 100.000 TL  


0,05% (five-hundredths of one percent) of the nominal amount of asset is charged in offers of which the nominal amount is 100.100 TL to 500.000 TL  


0,1% ( one-tenth of one percent) of the nominal amount of asset is charged in offers of which the nominal amount is up to €/$100.000 – For foreign currency assets 


0.05% (five-hundredths of one percent) of the nominal amount of asset is charged in offers of which the nominal amount is €/$100.100 to €/$400.000. ​
Equities
0.2% (one-fifth of one percent), not less than 1 TL for stock exchange orders (stock exchange transactions).​​
Repo Cancellation
 
  -
Abstract of Account-Statement
 
For sending statement-abstract of account to fax; 0.5 TL is charged for sending it to a fax number in Istanbul, Izmir, and Ankara and 0.7 TL is charged for sending it to a fax number in other cities.    


1,15 TL per statement for monthly periodic statement ​


Telephone Branch (BSMV- Bank-Insurance Turnover Tax Included)

 

 Money Transfer
 
Free of charge
EFT
2,5 TL

Equities
0.2% (one-fifth of one percent), not less than 1 TL, for stock exchange orders (stock exchange transactions)​​

Abstract of Account-Statement
For sending statement-abstract of account to fax; 0.5 TL is charged for sending it to a fax number in Istanbul, Izmir, and Ankara and 0.7 TL is charged for sending it to a fax number in other cities. 1,15 TL per statement for monthly periodic statement​ ​



Bankamatik (BSMV- Bank-Insurance Turnover Tax Included)

 Money Transfer
 
To account: 3 TL​
Transfer to Mobile
Transaction with card: 3 TL.  

Transaction without card: 10 TL.
EFT
EFT: 4 TL   

Transfer to Account: 3 TL.
FX Transfer
0.5% (one-half of one percent) commission, not less than 32 TL is charged for the effective payment of FX transfer from abroad provided not exceeding 15 days as of the correspondent bank’s valor date. A salary deduction for absence is transacted for the time the exchange is kept in the account. ​

Equities
0.2% (one-fifth of one percent), not less than 1 TL, for stock exchange orders (stock exchange transactions)​​

Repo Cancellation
Unless the rate is changed within the day, 1,2,3-day repo may be canceled until 12.30 p.m.; 4-day or longer termed repo may be canceled until 14:00 p.m. without any commission on the same day; repo amount is returned during repo cancellation transaction provided that rate is changed or repo is renounced after specified hours however 0.04 (four-hundredths of one percent) repo cancellation commission over Repo amount and 5% (one-half of one percent) Bank-Insurance Turnover Tax over commission is deducted ​

Abstract of Account-StatementFree of charge ​
İşWap (BSMV – Bank-Insurance Turnover Tax Included)

Money Transfer
Free of charge​
Transfer to Mobile
 
1 TL
 EFT
 
Free of charge​
Equities
0.2% (one-fifth of one percent) for stock exchange orders (Stock Exchange Transactions) not less than 1 TL. ​

İşCep (BSMV – Bank-Insurance Turnover Tax Included)

Money Transfer
Free of charge​
Transfer to Mobile
 
1 TLEFT
 
Free of charge​
Equities

0.2% (one-fifth of one percent) for stock exchange orders (Stock Exchange Transactions) not less than 1 TL​ ​

(*) Our commercial customers should get information from our branches about fees, commissions, and costs.


(**) The transactions,amount of 50 TL and more is free of charge

 
(***) The charges applied to money transfers from the accounts in Turkish Republic of Northern Cyprus (TRNC) Branches to our branches in Turkey and Money transfers from our Branches located in Turkey to the TRNC Branches are different. 

 
(****) Only can be paid from Bankamatik (+)
​In order to use our Instant Banking System, you must have an account in one of İşbank branches. If you have an account or a credit card in İşbank, by using “Contact Us” form in www.isbank.com.tr web site you can send your account number and mailing address and then you will be informed with an e-mail about the required procedures. If you do not have any account or credit card in İşbank, a new account cannot be opened for our customers who apply from abroad, as our customer must apply to our branch personally with an identity proof in accordance with the Regulation Concerning Enforcement of the Law numbered 4208 on Prevention of Money Laundering.​
​Customer / Commercial Customer Number: It is a 9-digit unchangeable number which is given you by your branch in order to follow all your TL/foreign currency accounts, EFT accounts, consumer loans, credit card, etc., information by gathering under the one number and to carry out all Instant Banking transactions. If your Customer / Commercial Customer number has less than 9 digits; you can use it as a 9- digit number by adding adequate number of zeros (0) on the beginning of your customer number.​
​Customer/Commercial PIN: Customer/Commercial PIN is 6-digit number that we require from you to define. You can use this PIN for Internet and Telephone Banking.


If you are usingPersonal Internet Banking, as long as you have a customer number, you can define your Customer PIN via Telephone Banking from “Customer PIN” menu by pressing 5.9.1.1, or via Instant PIN application. Also, you can define it from our ATMs or get “Temporary PIN” from our branches.


If you are using Commercial Internet Banking, you can define Commercial PIN through our Telephone Branch.


• Call 0 850 724 0 724
• Press 9.3.
• Enter your Commercial Customer Number, press #
• Enter your User Code, press #
• When transferred to the Customer Representative, she / he will ask for your “registered province”,
   if not found in the system, “birth date” will be asked. After giving the right answer to the question asked, Mobile Approval Code should be provided to the representative to proceed.
• After completing the steps mentioned above; to set your new Commercial PIN, dial it twice but ensure that you are following the rules for setting up a new Commercial PIN that are told.


If you want to get your Customer/Commercial PIN from a Bankamatik®, select “Other Transactions” menu from the main menu. Under this menu, you can define a 6-digit Customer/Commercial PIN easily by using “Initial Customer PIN Entry” menu.


If you want to define your Customer/Commercial PIN via Instant PIN on isbank.com.tr using your personal Bankamatik ® or Credit Cards, clickhere​.


Password: It is a security measure which you’ll use along with your internet PIN to log in to our Personal Internet Branch. You may change your password, which should be composed of 8 to 16 digits and should include at least 3 letters and 3 numbers from “Personal Settings | Security Settings | PIN/Password” menu in Internet Branch
​You may add zero (s) to the beginning of your customer number and complete it to 9 digits. For example, if your customer number has eight digits, you should add a zero in the beginning of your number.​
​It is written on your debit card. If you have an old version of debit card on which your customer number does not exist, you can learn it from your branch or from our customer representative by calling 0 850 724 0 724 and dialing *.​
​You can update your telephone information from Bankamatik, Internet Branch, and from our branches.


From Bankamatik: You can update your telephone information from “Update Information” menu after entering your customer number by using your debit or credit card.


From Internet Branch: If you are i-key or Mobile Signature user and at the same time your transaction security limit is open for money transfer - EFT transactions; you can update your telephone information through “Update Information > Communication Information> Mobile Phone” menu.
​You may change your e-mail information registered in our system through “Update Information > Communication Information > E-mail” menu in our Internet Branch or through our customer representative in our Telephone branch at 0 850 724 0 724 by pressing * after dialing your customer number and PIN.​
​You can specify to what extent you want to use our Instant Banking services. There are 4 options available, these are:


• I want to use your Instant Banking System for information inquiry and my account statement transactions. I do not want to make any monetary transactions.
• I want to use your all Instant Banking services except for monetary transactions to 3rd parties such as money transfer and EFT.
• I want to use all of your Instant Banking services. However, I want to transfer money only to accounts that I will add via your branch or Instant Banking services.
• I want to use all of your Instant Banking services without any limitations and I want to make Money Transfer through your Instant Banking service to 3rd parties which I did not indicate in my orders.


Order updating transaction enables you to switch options that you specified in customer order form;


If your order is either “1” or “2” and you want to open your accounts to monetary transactions such as money transfer-EFT; you can update your orders only from the branch where your primary account was opened.


If your order is “3”or “0” and you want to change is to “0” and you want to close your accounts to monetary transactions such as money transfer-EFT; you can update your orders from Internet Branch or through our customer representative by calling our Telephone Branch at 0 850 724 0 724 and pressing *after dialing your customer number and PIN.


If you want to change your order from “3” to “0”, which means you want to open your account to money transfer-EFT transactions without order, you can update your order from “TRANSACTION RESTRICTIONS” menu in Internet Branch by using Mobile Approval Code sent to your registered mobile phone or if you use i-key from “TRANSACTION RESTRICTIONS” menu in Internet Branch without mobile approval. If you want to make this transaction via Call Center, you can make it through our customer representative by calling our Telephone Branch at 0 850 724 0 724 from your home, business or mobile phones, after dialing your customer number and telephone branch PIN and pressing *.
​If you are sure the account number you enter is correct; you receive this warning since a customer number was created in your name before and the account is defined under this number. In this case, you may learn your customer number created before by applying to the branch where your account was opened.​
​Although there is no hour limitation for transactions made through Instant Banking channels, some transactions are carried out in certain hours taking into their feature into account.

 
EFT: This transaction is carried out between 9 a.m. and 5.00 p.m. on full days since it is made through the Central Bank and between 9 a.m. and 11.45 a.m. on half times. You may give order for EFT beside these hours and have your EFT done in following working day or any date you wish.

 
Repo: Forward repos of 1, 2, 3 days can be carried out between 10 a.m. and 12.30 p.m., other repos between 10 a.m. and 2 p.m. You may give order for Automatic Repo besides these hours and have up to 30-day termed repo as of the working day subsequent to your order.
 
On the other hand, maintenance work is carried out regularly in our system in order to increase our service quality and we cannot provide service through our Instant Banking channels during these work. Our planned work schedule for 2021 is presented below:



DATE
OPENING HOURESTIMATED TIME
10 January 2021
04:0020-30 minutes
​7 February​ 2021
​04:00
​20-30 minutes
​7 ​March 2021
​04:00​20-30 minutes
​​4 April 2021
​04:00
​20-30 minutes
​9 May 2021
​04:00
​​20-30 minutes
​6 June 2021
​04:00​20-30 minutes
​4 July 2021
​04:00
​20-30 minutes
​8 August 2021
​04:00
​​20-30 minutes
​5 September​ 2021
​04:00
​20-30 minutes
​3 October​ 2021
​04:00
​20-30 minutes


​Your right and liabilities related to Instant Banking are cited in Banking Services Contract.​
​You can change your address information from our Branches, Internet Branch, and Telephone Branch by using your customer number and Customer PIN.​
​THE BANKING REGULATION AND SUPERVISION AGENCY Ataturk Bulvarı No: 191 B Blok 06680 Kavaklıdere/Ankara
Phone: 0312 4556500
Fax: 0312 4241733
E- Mail: 


Web Address:www.bddk.org.tr​
Telephone Branch
​You can call our Telephone Branch from all parts of Turkey from 0 850 724 0 724 by paying as you pay for local calls without dialing area codes. In order to use our branch from Cyprus, you can call 228 34 34.


In order to call from abroad you can use our branch by calling + 90 850 724 0 724 . These calls will be paid in accordance with international call prices.
​You can reach our Telephone Branch by dialing 0 850 724 0 724 with your mobile.​
​When you forgot your PIN or when your PIN is blocked, you can define your new PIN rapidly and easily


• by clicking Instant PIN at isbank.com.tr
• through our customer representatives after calling our Telephone Branch and pressing “3” from the English menu (9).
​You can redefine your Customer/Commercial PIN through our customer representative after calling our Telephone Branch and pressing "3" from the English menu (9). You can also define your new PIN from Instant PIN on our Internet Branch.​
​In order to use our Telephone Branch you only need to dial your customer number and your Customer/Commercial PIN by calling 0 850 724 0 724.


Also, you can do some monetary transactions like credit card debt payment, bill payment as well as query transactions like just learning your account balance, receiving your account statement via fax by dialing your customer number and Customer/Commercial PIN.


The phone you use needs to be a digital one with the capacity of tone dialing. It is not possible to carry out any transactions with old type of pulsed phones like touch-tone phones.​
​When you called our Telephone Branch, you will need to be recognized by the system or you can reach our customer representative by pressing “0” without entering your customer number and PIN. You can do this recognition operation in way by dialing 9-digit customer number and Customer/Commercial PIN.​
​In order to use Telephone Branch you must have an account in one of İşbank branches and define a Customer PIN/Commercial PIN.​
​If your customer number has been recognized by the system, you need to dial your 6-digit Customer/Commercial PIN. The 6-digit Customer/Commercial PIN used in Telephone Branch is the PIN which is also used in our other alternative channels (Internet Branch, İşCep, İşWap, Bankamatik).​
​Our customer representative, whom you will reach by pressing “2” from the English menu (9) and dialing your costumer number and your Customer/Commercial PIN, will assist you.​
​If the line was dead before you complete your transaction, you can check your transaction information from our customer representative who you will reach by calling our Telephone Branch or from our Internet Branch.​
​You can get your abstract of accounts of the transactions you have done from the branch where your guide account is.


After your transaction is done on Telephone Branch you can get your abstract of account by e-mail or fax if you wish. Also, you can get your abstract of accounts belonging the past from the branch where your guide account is.
Bankamatik (ATM)
​You can go to our nearest branch or call our Telephone Branch (0 850 724 0 724). To reach customer service representatives via our Telephone Branch, press * and 1. They will cancel your card for you.​
​If you subsequently find your card which was cancelled due to lost, within the same day, it is sufficient for you to give a written instruction to your Branch to re-activate your card.​
​When your card gets stuck, the Bankamatik first will try to give your card back. Please read the warning messages appearing on the screen carefully and do not try to re-enter your password. If the Bankamatik is not giving your card back, a second warning message will appear telling you that your card will not be given back. In that case, by applying to our nearest branch or by calling our 0 850 724 0 724 Telephone Branch and first dialing *, then by dialing 1 you can reach our customer representatives via whom you should close your card for use.


Do not accept the help of the strangers when your card gets stuck in a Bankamatik.​
​In cases of power failure, your card will be blocked. By applying to our closest branch or by dialing our number 0 850 724 0 724 and pressing * followed by 3, you can reach our customer representatives in our Call Center to get information about your card.​
​If you have used your debit card in the last three months, it will be automatically renewed by the system within one month of its expiration. You can receive your renewed card from the branch where you opened your account.​
​You can withdraw maximum 1500 TL with your debit card in a day.​
​You can make transactions in your related deposit account in Bankamatiks after entering your credit card pin and pressing “Deposit Account” button.​
​You can connect all of the TL, foreign currency and investment accounts connected to your guide account to your debit card. Having more than one TL, investment, and foreign currency account will prevent you from seeing and managing all of your accounts at the same time. Not having unnecessary investment and foreign currency accounts will be in your favor.​
​You can access all your withdrawable TL and Foreign Currency accounts that are registered under your customer number by using your main account Bankamatik card. For this procedure, it is sufficient that you choose “Withdraw Money › My Other Accounts” option at the Bankamatik. In the meantime, you can only make transactions with the investment account assigned to your Bankamatik card that you use.​
​You can learn your debit card password by calling  0 850 724 0 724. After calling our Telephone Branch press 5.9.1.3 to enter debit card password menu.​
​The limit for daily cash withdrawal from all accounts is limited to the card’s daily foreign currency cash withdrawal limit. Daily foreign currency withdrawal is 800 USD or equal amount of EURO and it is independent of daily TL cash withdrawal limit.​
​It is not possible to arbitrage on our foreign currency-paying Bankamatiks.​
General Information
You can carry out your banking transactions 7 days 24 hours easily and rapidly wherever you want though Instant Banking and you can also benefit from advantageous prices and rates.​
You can find the list of transactions you can carry out through our Instant Banking channels, Internet Branch, Bankamatik, İşCep, İşWap, İşPad and Telephone Branchhere.
All our personal customers can benefit from Instant Banking services by using their Customer Number and Customer PIN. In order to become one of our Bank’s customers, you can click on the Instant Customer link on isbank.com.tr or you can make a personal application to the İşbank branch, which you want to work with, together with your ID Card.
 
In consequence of your application, your Customer Number that you can use in Instant Banking channels will be specified. You can define your Customer PIN by clicking on the Instant PIN link on isbank.com.tr and from our Branches, Bankamatiks or from our Telephone Branch.
 
If you are our Bank’s customer and you don’t know or remember your customer number, you can learn your customer number by checking it on your Bankamatik card or credit card statements and also you can learn from our customer representative by calling our Telephone Branch.
 
If you do not remember your Customer PIN, you can create a new PIN by clicking on the Instant PIN link on isbank.com.tr and from our Bankamatiks, our Telephone Branch or from our branches.
 
You can use your 6-digit Customer PIN (which you have defined) in our Internet Branch, İşCep, İşWap, İşPad, Bankamatiks and in our Telephone Branch at  0850 724 0 724 for carrying out your transactions.
 
Be sure that your Customer PIN does not start with 0 and does not include your year of birth and does not compose of consecutive numbers and repetition of same numbers.
 ​
You can make Commercial Instant Banking application through the İşbank branch you are currently working with or the branch you want to work with.
 
The required documents for this application are as follows;
 
• Commercial Instant Banking Firm Application Form
• Commercial Instant Banking User Application Form
• If the firm is a legal entity, the Trade Registry Gazette published by the recent authorized body members
• If the firm is a legal entity, the articles of association and if it is an ordinary partnership, the articles of partnership
• Authorized Signatures
• Other documents that may be requested from the branch
 
You can also make Commercial Instant Banking application through isbank.com.tr. In order to apply via isbank.com.trclick here.
 
Following your application, your firm customer number and user code for each user will be specified by your branch. Users who are İşbank customers can use their personal customer numbers as user code.
 
The only thing you have to do after learning your customer number and user code is to create your Commercial PIN. Your Commercial PIN shall not start with 0 and shall not include your year of birth and shall not be composed of consecutive numbers and repetition of same numbers. You can use your Commercial PIN for making transactions in our Telephone Branch, Internet Branch, İşCep and İşWap.

 
You can create your Commercial PIN by
 
- Using ourInstant PINapplication:
 
- Using Temporary Commercial PIN: You can  log in our Commercial Internet Branch by the Temporary PIN in SMS sent to your mobile phone by your branch. When you log in our Commercial Internet Branch by the Temporary Commercial PIN, you will be directed to create your Commercial PIN.
 
-  Our Bankamatiks:  In our Bankamatiks, you can create your PIN by using the Other Transactions→Instant Banking→ Defining Customer/ Commercial PIN → Commercial menu. You have to use your personal Bankamatik or credit card connected to your personal account in order to create your Commercial PIN through Bankamatik.
 
- Calling our Telephone Branch numbered +90 850 724 0 724:In order to create your Commercial PIN by connecting to our customer representative through our Telephone Branch, the following should be done respectively;
 
 
• Call +90850 724 0 724,
• Dial 9 for English
• Dial 3 to define your Commercial PIN
• Dial your 9-digit customer number, user code to be connected to our customer representative. 

 ​
You can carry out your transactions through Instant Banking channels at advantageous prices and rates. You can see our fee tariff regarding our channelshere.  ​
Customer Number is a 9-digit number that has been produced uniquely for you by your branch in order to gather and monitor all your transactions at our Bank under a single number and to enable you to make all the Instant Banking transactions and this number cannot be changed.  
Customer PIN / Commercial PIN is a 6-digit pin that you need for making transactions in Instant Banking channels.
 
If you are our personal customer, you can define your Customer PIN through the Instant PIN link at isbank.com.tr, from İşCep, our Bankamatiks, our Telephone Branch or from our Branches in order to benefit from our Instant Banking services. Your mobile phone number in our Bank’s records should be up-to-date in order to realize PIN definition transaction.
 
In order to define your Customer PIN through Instant PIN, click the Instant PIN button at the bottom.
 
If you are our commercial customer, you can create your Commercial PIN through the Instant PIN link at isbank.com.tr together with your Customer Number and User Code, from our Bankamatiks or through the “Get Instant Banking PIN” menu which you will reach by dialing 9 for English and 3 respectively at our Telephone Branch in order to benefit from our Instant Banking services. In addition, you can create your Commercial PIN over our Commercial Internet Branch by means of the Temporary Commercial PIN that will be sent to your mobile phone as SMS by your Branch.
 
Click the Instant PIN button at the bottom to create your Commercial PIN through Instant PIN.
 
If you would like to get your Customer PIN / Commercial PIN through a Bankamatik, you can do this by choosing “Other Transactions – Instant Banking – Defining Customer PIN / Commercial PIN ” menu within the main menu. When creating a Customer PIN through a Bankamatik, you will be asked to enter your customer number.
 
In order to change your Customer PIN / Commercial PIN, you can use the Instant PIN, Internet Branch or you change your PIN by logging in with your customer number and Customer PIN / Commercial PIN from our Telephone Branch.
 
Password is your login code that you will use together with your Customer PIN in order to log in Personal Internet Branch. You can change your password which should be 8-16 digit and which should include at least 3 letters and 3 numbers from the “Settings – Security – Change Password” menu in Internet Branch.
 ​
If you do not know or remember your personal customer number, you can find it on your Bankamatik card and on your credit card statements. Moreover, you can learn your personal customer number from the customer representative that you will reach by calling our Telephone Branch.
 
If you have forgotten your commercial customer number, you can learn it from our branches or by the customer representative that you will reach by calling 0850 724 0 724.
 ​
If you are our personal customer, you can update your telephone number through our Bankamatiks, our Internet Branch,Telephone Branch and our Branches.
 
Through Bankamatik: After you enter your customer number in “Other Transactions /Information Update” menu by using your Bankamatik or credit card, you can update your telephone number.
 
Through Internet Branch: If you are using i-key, mobile signature or Mobile Key and if your transaction security limit is open to money transfer – EFT transactions, you can update your telephone number from the “Settings - Update Information– Contact Information” menu in the Internet Branch if you have advanced security tool (i-key, Mobile Key or Mobile Signature).
 
If you are our commercial customer, you can update your mobile phone number from the “Settings/ View-Update Information/ Mobile Phone” menu in our Commercial Internet Branch and through our Branches. Moreover, you can update the firm telephone number from the “Settings/ View-Update Information /Company Information/Phone” menu in our Commercial Internet Branch if you are a fully authorized user.
If you are our personal customer, you can change your e-mail information registered in our system from the “Settings - Update Information– Contact Information” menu on the Internet Branch and through our customer representative that you will reach by calling our Telephone Branch or through our Branches.
 
If you are our commercial customer, you can update your e-mail address from the “Settings/View-Update Information /User E-Mail” menu on our Commercial Internet Branch or through our Branches. Moreover, you can update the company e-mail address from the “Settings/ View-Update Information /Company E-Mail” menu on our Commercial Internet Branch or through our Branches if you are a fully authorized user.
The order update operation that has been explained below in detail applies toour personal instant banking customers. Our commercial customers can carry out the operations regarding the change in their instant banking use through our Branches.
 
You can specify in “Customer Information Form” to what extent you want to benefit from our Interactive Banking services.
 
You have 4 options;
 
• Restricted: Just to display info 
• Semi-Restricted: All transactions except money transfer and EFT
• Standard: All transactions except money transfer and EFT to unregistered accounts
• Unrestricted: All transactions
 
Order update operation enables you to switch between the options that you have stated in the customer order form;

 
If your order is the above-mentioned first two options and you want to open your accounts to monetary transactions such as money transfer-EFT, you can update your orders through Bankamatik(ATM) or the branch which your main account belongs.
 
If you want to close your orders to monetary transactions, you can make this through our Internet Branch or through your branch.

 ​
You can carry out your transactions 7 days 24 hours through our Instant Banking channels. However, some banking transactions can be made within certain hours due to their features.
 
EFT: Since it is a transaction made through the Central Bank, it can be made in full-days
 
• Between 09.00-17.00 by personal customers
• Between 09.00-15.45 by commercial customers
 
This transaction can be made in between 09.00-11.45 in half-days.
 
Commercial customers can make multiple money transfer and EFT transactions;
 
• Between 09.00-15.30 in full-days
• Between 09.00-11.30 in half-days
 
Repo: Transactions regarding repos having a term of 1, 2, 3 days can be made in between 10.00-12.30 and transactions regarding repos with other terms can be made in between 10.00-14.00. Other than these hours, by giving Automatic Repo Order, you can have repo to be made until a term of 30 days as from the following working day.
 
On the other hand, maintenance work is carried out regularly in our system in order to increase our service quality and we cannot provide service through our Instant Banking channels during these work. Our planned work schedule for 2021 is presented below:   


DATE
OPENING HOUR ESTIMATED TIME
10 January 2021
04:00 20-30 minutes
​7 February​ 2021
​04:00
​20-30 minutes
​7 March 2021
​04:00​20-30 minutes
​​4 April 2021
​04:00
​20-30 minutes
​9 May 2021
​04:00
​​20-30 minutes
​6 June 2021
​04:00​20-30 minutes
​4 July 2021
​04:00
​20-30 minutes
​8 August​ 2021
​04:00
​20-30 minutes
​5 September​ 2021
​04:00
​20-30 minutes
​3 October​ 2021
​04:00
​20-30 minutes
​​
Your rights and obligations regarding Instant Banking are specified in Banking Services Contract.​
If you are our personal customer, you can change your address information through our Branches and our Internet Branch. If you are our commercial customer, you can update your address information through our Branches.
BANKING REGULATION AND SUPERVISION AGENCY
Atatürk Bulvarı No:191 B Blok 06680 Kavaklıdere/Ankara
Fax: 312 4241733
E-mail: 
Internet Address:www.bddk.org.tr
Commercial Internet Branch
Y​ou can find the list of transactions you can carry out through our Commercial Internet Branchhere.
​You can carry out your transactions 7 days 24 hours through our Commercial Internet Branch. However, some banking transactions can be made within certain hours due to their features.
 
EFT: Since it is a transaction made through the Central Bank, it can be made in full-days between 09.00-15.45. This transaction can be made in between 09.00-11.45 in half-days. 
 
Multiple EFT transactions can be made between 09.00-15.30 in full-days and between 09.00-11.30 in half-days.
 
Repo: Transactions regarding repos having a term of 1, 2, 3 days can be made in between 10.00-12.30 and transactions regarding repos with other terms can be made in between 10.00-14.00. Other than these hours, by giving Automatic Repo Order, you can have repo to be made until a term of 30 days as from the following working day.
 
On the other hand, maintenance work is carried out regularly in our system in order to increase our service quality and we cannot provide service through our Instant Banking channels during these work. Our planned work schedule for 2021 is presented below:



DATE
OPENING HOURESTIMATED TIME
10 January 2021
04:0020-30 minutes
​7 February​ 2021
​04:00
​20-30 minutes
​7 March 2021
​04:00​20-30 minutes
​​4 April 2021
​04:00
​20-30 minutes
​9 May 2021
​04:00
​​20-30 minutes
​6 June 2021
​04:00​20-30 minutes
​4 July 2021
​04:00
​20-30 minutes
​8 August 2021
​04:00
​​20-30 minutes
​5 September​ 2021
​04:00
​20-30 ​minutes
​3 October​ 2021
​04:00
​20-30 minutes

​You can perform your tax payment transaction by using our Commercial Internet Branch at 24 hours a day.
​Yes, you can make TRY transfers via our Internet Branch to other banks by using the menu "Money Transfers> EFT"
​Yes, you can make FX transfers via our Internet Branch to other banks by using the menu "Money Transfers> SWIFT
​Yes, you can make TRY and FX transfers to any Isbank account holder via our Internet Branch by using the menu "Money Transfers> Money Transfer
Once the money is transferred via our Internet Branch between the accounts of our Bank, the recipient’s account will be credited equal to the transaction amount online. Thus, you should notify your account holding branch to review the situation as soon as you notice the incorrect transaction.
​EFT (Electronic Fund Transfer) is a system that enables banks to transfer money to each other through the Central Bank in Turkish Republic. Since the banks do not have the opportunity to monitor the accounts of each other, once the money sent via EFT to the counter bank by specifying the information of the recipient and/or account number (IBAN- international bank account number), the transaction amount will be under the responsibility of the receiving bank. Therefore, after the EFT transaction is made to another bank, the query number given by our Bank indicates that the amount sent has been received by the the counter bank. You can seek information and the result of your transaction from the receiving bank.
 
When our Bank is the receiving bank and the account information (IBAN- international bank account number) entered is correct, automatically the recipient’s account is credited according to the transaction amount received via EFT system. If the information entered does not exactly match the account, the recipient’s account might be credited by the account holding branch after necessary controls are followed. When the money is sent via EFT system from another bank, to your current TL account in our Bank and if your same account is not credited accordingly, you should contact with the account holding branch.
X

Our website uses cookies to analyse your use of website, to personalize content and ads, to limit the number of ads shown, to measure the effectiveness of advertising campaigns, to remember your visit choices, to report website usage statistics. To get more detailed information on cookies, we kindly ask you to view Cookie Policy

Accept Cookies
X Kapat