We Inform you
We log our customer's activities, failed ID verification attempts; if incorrect information is given when logging on Internet Branch, we display an alert message on welcome page and provide information about which information was entered incorrectly and the time of failed access attempts.
By showing the last date and time of your access to our Internet Branch, we help identify if the internet banking is used by someone other than you.
If you enter your customer PIN for 5 times incorrectly or your commercial PIN for 3 times incorrectly, your PIN is automatically blocked. You can define a new PIN using our Telephone Banking or Internet Banking and IsCep via Instant PIN.
We Identify Ourselves with a Greeting Message
Against all fake website threats, we verify that you are at our Bank's Internet Branch by a greeting message you can define.
If you have not defined a greeting message, when entering to Internet Branch you will be asked to define a greeting message. Like your PIN and other security information, you are required to secure the confidentiality of your greeting message. You can always change your greeting message by going to “Settings” → “Security Settings” →“Greeting Message”.
We use “https” protocol on our Internet Branch. When our Internet Branch is opened, a padlock icon appears on your browser. When you double click this icon, on security certificate window must appear www.isbank.com.tr which is our Bank's Internet address.
We Use Virtual Keyboard for your PIN Entries
We provide a virtual keyboard when you are logging on our Branch or any other field where we ask you to enter PIN. Thus, we help you secure your customer PIN from malicious software such as key-logger.