Address of the General Directorate: İş Kuleleri 34330 Levent Beşiktaş-Istanbul
Phone: 90(212) 316 00 00
Fax: 90(212) 316 09 00
Türkiye İş Bankası A.Ş.
Authorized Audit Body
Banking Regulation and Supervision Agency (BRSA)
Postal Address: Büyükdere Caddesi No:106 Şerbetçi İş Merkezi Esentepe Şişli/İstanbul
Phone: (212) 214 50 00
Fax: (212) 216 09 92
Date of update: 14.02.2017
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Cookie use of İş Bankası
İş Bankası uses 4 kinds of cookies:
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cookies which allow visitors to cruise on
use their features to access safe areas. Information
obtained by these cookies are not used for marketing
purposes. Some areas www.isbank.com.tr cannot be used if
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anonymous cookies which help improving the website of the
Bank. These cookies obtain information about how the
and are used to detect the most visited websites or errors
received. An example of this kind is Web Analytics cookies.
Information obtained by these cookies cannot be used for
marketing purposes and shared with third parties.
cookies which allows İş Bankası to remember visitor
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cookies or advertisement cookies
cookies are generally placed by ad network of
within the knowledge of the Bank. Purposes of cookies in
mention are as follows;
relevant and personalized advertisement
Limiting the number of advertisement
Measuring the effectivity of publicity campaign
Remembering your preferences of visit
PROTECTION OF PERSONAL DATA POLICY
In this Policy, “personal data” means any information or bits of information that makes you identified or identifiable.Our bank undertakes to act in accordance with the following principles about obtaining, saving, preserving, conserving, altering, re-arranging, disclosing, disposing or any other processing of your personal data. Your personal data will always be processed truthfully, according to law and in good faith.Your personal data may be processed and/or transferred to third parties if you give your consent or in other cases stipulated in legislation. Your personal data will be processed for specified, explicit and legitimate purposes.Your personal data will be collected in relevance and limited to aforesaid purposes and processed moderately.You will have the opportunity to update your personal data when necessary.Your personal data will be conserved only for the period necessary for the purpose of the process.
We may collect and process personal data by two different ways. You may share your data voluntarily with us or we may collect some of your data automatically through our online services. It is ensured that we are using your personal data in accordance with the purpose of collecting such data. For example we may use your personal data for purposes enlisted below:• When you register to our website, we may obtain your personal data via the forms on our website (i.e.; name-surname, e-mail, contact information, birthday etc.) and provide the requested services or send e-bulletin, information regarding marketing etc. bulletins if you have given your consent previously; • Your personal data may be processed for market research, planning and statistical analysis if you have given your consent previously.• We may process your personal data to ensure the safety of other users and our website.Data Obtained from Other SourcesWe may obtain your personal data from other sources if you previously gave your consent to such sources for the transfer of your personal data. Such data may be obtained from commercially existing sources such as public data bases and data loggers or from third parties. We may obtain information from such sources about your lifestyle preferences, your name, address, age, shopping habits, hobbies and areas of interest and, as long as legislation allows, public information such as content created by the user, blogs and posts.
Türkiye İş Bankası A.Ş. operates the CCTV surveillance systems and records, tracks and matches the images to protect the money and the negotiable instruments, all kinds of assets, electronic and non-electronic fixtures in which data stored, to monitor whether business processes are being conducted in accordance with the legislation and company policies, procedures and business requirements; to prevent potentially dangerous situations related to the functioning of the business processes, both for personal safety and for the protection of the property, to safeguard the employees, customers and other third parties, as well as for the legislative requirements in certain parts of workplaces and their extensions and in branches. CCTV surveillance systems are strictly not being used in the areas dedicated to personal use, such as toilets, clothes changing booths or similar places.
Transfer of Your Personal Data
Your personal data will not be disclosed to third parties except to the extent defined herein without your consent or unless otherwise is required under the applicable law. We can disclose your personal data to İş Bankası outsourcers (information process service providers, hosting providers and or operators for our web sites, data analysis, service providers for delivery of our products and services to you, customer care providers, payment service providers, media planning and buying agencies etc). Third party outsourcers will have access to relevant personal data that may be necessary to supply their service. In such a case, those outsourcers will use your personal data only to provide services for İş Bankası and in accordance with its instructions, and shall be contractually under the obligation to keep such data confidential and not to use them for any other purpose whatsoever. In certain cases, non-personal anonymized data (for instance, how many times our web site is visited within a specific period of time) may be shared.
Retention Period of Data
İş Bankası will preserve your personal data in a secure and conserved environment as long as it is necessary for fulfilling the reason for obtaining the data in the first place or as long as the period specified in the legislation. Security of Personal Dataİş Bankası provides all necessary and reasonable protection for preserving the privacy, safety and integrity of your personal data. We work hard and take all necessary measures to protect your personal data from any loss, misuse or alteration.We generally preserve your personal data in data bases of İş Bankası or data bases provided by our service providers.Contractual associates of İş Bankası which have access to your information to provide you the necessary service are under the obligation of keeping these information confidential and not using for any other purposes in scope of conventional obligation.
Safety of information and integrity of data
All technical and reasonable measures are taken to protect your personal data against accidental or illegal destruction, loss, alteration, all illegal and unauthorized misuse that may occur during data transfer over network, disclosure and access and other procedures and abuses.Personal data and childrenOur website services are not designed for children. In addition to that, we don’t collect personal data of children intentionally through any of our websites unless otherwise is allowed and/ or mandated by legislation.Modification in Our Protection of Personal Data Policy
Our Bank reserves its right to modify this Protection of Personal Data Policy in order to comply with the most updated version of the data protection law, without a prior notice to its customers or visitors. It is submitted that, such a revision on our Protection of Personal Data Policy will be announced on our website as soon as possible. This policy has been last changed on 14.02.2017.
Everyone has the right to know whether their personal data is processed or not and request information if their data is processed. Besides that, they may demand to learn the purpose of processing and whether the data is processed accordingly. They may ask the identities of the parties that their data is transferred to; request correction if their personal data is imperfect or wrong and demand deletion or destruction of their personal data in accordance with the legislation. They may object to any kind of negative results that may occur after an analyze of their data by wholly automated systems and request indemnification in the case of suffering a damage due to processing of their personal data against the data protection legislation. However, İŞ BANKASI reserve its legitimate right to reject unreasonably repeated or technically disproportionate requests and/ or requests which are extremely difficult to meet or which risks other peoples’ privacy.Institution Information
General Directorate Address: İş Kuleleri 34330 Levent Beşiktaş-İstanbulPhone: 90(212) 316 00 00Fax: 90(212) 316 09 00Hosting ProviderTürkiye İş Bankası A.Ş.
Authorized Auditing Body
Bankacılık Düzenleme ve Denetleme Kurumu (BDDK)Postal Address: Büyükdere Caddesi No:106 Şerbetçi İş Merkezi Esentepe Şişli/İstanbulPhone: (212) 214 50 00Fax: (212) 216 09 92Website: www.bddk.org.tr