I use a mobile key as an advanced security tool. However, I could not use my mobile key because my phone no longer supports IsCep. How can I login to the Internet Branch?
First of all, you need to deactivate your mobile key over customer representative by calling 0850 724 0 724 Telephone Branch. Then, you can make your banking transactions by logging into the Internet Branch with the mobile approval code which is used as a one-time password.
I can not get a mobile approval code. Why not?
When you change your SIM card or move your mobile phone number to a different GSM operator, the sending of the mobile approval code is blocked due to the line change.
This application is valid for our customers who are the subscribers of Avea, Turkcell and Vodafone, while the customers who are the subscribers of a different GSM operator abroad are not covered.
I'm using a phone that supports Android. What should I do if my Mobile Approval Code and Internet Shopping Code do not reach by Instant Message?
• Make sure that the current version of İşCep application is installed.
• Make sure that notifications are allowed for İşCep application.
Tip: In older versions of the Android operating system, notification setting changes can be made after selecting the relevant application from the / Settings / Applications menu. In newer versions, ‘Settings / Notifications’ ’menu can be done after selecting the relevant application.
• Check if your phone has internet access via mobile network or wireless network connection. If in Airplane mode, turn it off. In addition, it may be possible to block notifications in corporate wireless networks used in the workplaces. In such cases, you can access the instant messages in the “Messages’’ menu after clicking the ringer.
• Whether or not to display sensitive content while your phone is unlocked can be set in the / Settings / Notifications menu. You can change this setting if you want an instant message to be shown when your phone is locked.
• If data saving mode is enabled, you may be prevented from receiving Instant Messages. For this reason, you can exit İşCep application from data saving mode by using / Settings / Connections menu.
• Power saving modes restrict background data, and users can receive notifications only when the phone is in use. Switch your phone out of power saving mode so that Instant Messages can be seen on your screen. You can use the following menus to turn off power saving mode on major phone models. For Samsung phones using the Settings / Device Care / Battery / Power Save Mode menu, By activating the Settings / Battery & Performance / Application Battery Saver / Select Application / BusinessPocket / No Restriction option on Xiaomi brand phones, Using the Settings / Battery / Battery Saver menu on Generale Mobile phones, For Lenovo phones, go to Settings / Power manager / Battery Saver, For Huawei phones, you can turn on Settings / Battery / Power Save Mode.
I use a phone that supports iOS. What should I do if my Mobile Approval Code and Internet Shopping Password do not reach by Instant Message?
• Make sure that the current version of İşCep application is installed.
• Make sure that notifications are allowed for İşCep application.
Tip: On mobile phones with IOS, you can make notification settings changes after selecting İşCep from the Settings / Notifications menu.
• Check if your phone has internet access via mobile network or wireless network connection. If in Airplane mode, turn it off. In addition, it may be possible to block notifications in corporate wireless networks used in the workplaces. In such cases, you can access instant messages from the ’’ Messages ’’ menu after clicking the ringer.
• Whether or not to display sensitive content when your phone is unlocked can be set in the Göster Göster Settings / Notifications / Show Previews ’’ menu. You can change this setting if you want an instant message to be shown when your phone is locked.
• Instant Message sending may be blocked if Telefon Do Not Disturb ’etkin mode is enabled on your phone. Therefore, if this mode is “on” in your phone, you can turn it off “in” / Settings / Do Not Disturb menu.