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İŞBANK
ANNUAL REPORT 2012
All İşbank Risk Group companies are provided with the same kind of financial assistance, by the same procedures and policies, as those
provided for third parties. The Risk Management Division analyses the approved credit lines and other lending procedures in favor of İşbank
Group companies, and monitors to ensure compliance with legal requirements. In 2012, the loans extended to the group companies had all
been within the regulatory risk limits. Group companies had mainly been involved in credit products and deposits.
Activities for which Support Services are Received in Accordance with
the Regulation on Procurement of Support Services for Banks and
Authorization of Organizations Providing Such Services
• Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of credit card products to customer
addresses,
• Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of KKGS card products to customer
addresses,
• Support services received from Kurye Net Motorlu Kuryecilik ve Dağıtım Hizmetleri A.Ş. for delivery of OGS devices to customer addresses,
• Support services received from Aktif İleti ve Kurye Hizmetleri A.Ş. for delivery of credit card products to customer addresses,
• Support services received from Aktif İleti ve Kurye Hizmetleri A.Ş. for sending Banking Services Agreement to people’s adresses who have
applied for Anında Müşteri, sending the contract to the Bank’s system electronically which is signed with the device called Akıllı Kalem and
the transmission of physical contract to the branches,
• Support service received from Provus Bilişim Hizmetleri A.Ş. for printing, enveloping and delivery of credit card abstracts to the General
Directorate of Post and Telegraph Organization,
• Support service received from Hobim Bilgi İşlem Hizmetleri A.Ş. for printing, enveloping and delivery of credit card and merchant abstracts
and other document like notice to customer addresses,
• Support services received from Atos Bilişim Danışmanlık ve Müşteri Hizmetleri Sanayi ve Ticaret A.Ş. for sales-oriented external calls,
• Support services received from Atos Bilişim Danışmanlık ve Müşteri Hizmetleri Sanayi ve Ticaret A.Ş. for calling the customers with past-
due payments and reminding them their debts,
• Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of cheques, promissory notes, other commercial papers and
documents between Group Centers and Banking Operations and Payment Operations Division,
• Support service received from Loomis Güvenlik Hizmetleri A.Ş. for carrying of foreign currency cash between Group Centers and Istanbul
Cash Management Center,
• Support services received from Softtech Yazılım Teknolojileri Araştırma Geliştirme ve Pazarlama Tic. A.Ş. for information systems
management, information systems infrastructure support, software development, project development, business analysis, systems
analysis, project and product consulting, technical support issues,
• Secure e-payment infrastructure service received from Asseco SEE Teknoloji A.Ş. for electronic commerce,
• Support services received from Accenture Danışmanlık Ltd. Şti. for credit management application,
• Support service received from IBM Global Services İş ve Teknoloji Hizmetleri ve Ticaret Ltd. Şti. for Emergency Center located in Izmir for
back up of the system,
• Support service received from E-Kart Elektronik Kart Sistemleri San. ve Tic. A.Ş. for customization of İşbank’s credit cards equipped by chip
technology,
• Support services received from 56 auto dealer for marketing of consumer loans.
Information on the Transactions Carried out with İşbank’s Risk Group
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